Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about. It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. You just have to give them the right job. In this article, Matthew Guay will show you how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time.
Read more…
Leadership is not a dirty word. It’s not about ditching collaboration. It’s not about commandeering the room and shelling out mandates. Leadership is a natural, normal human craving. For a group to succeed — for design to succeed — someone has to establish a vision, a goal, a destination, and help the team get there — inspire the team to get there. In this article, Robert Hoekman Jr will look at how to run a kickoff and how to get yourself into a positive position in which you can steer the ship, rather than crash it into the dock.
Read more…
Lyndon Cerejo spoke with Amit Murumkar about his journey with Canvsly over the past three and a half years. Canvsly helps parents capture and store their children’s artwork for posterity. Amit independently funded the iOS app for two years until it became self-sustaining, and he experimented with different monetization strategies until settling on revenue-sharing from services. The conversation excerpts that follow highlight ten lessons for first-time app entrepreneurs, which I hope will be helpful for readers who are considering a similar journey.
Read more…
Vitaly Friedman believes that blocking loyal readership isn’t a reasonable option for any website. Relying on donations for an “ad-free experience” is unlikely to work either. Publishers should figure out a way to initiate an honest, direct conversation with their readers and find a respectful and profitable way of dealing with the ad revenue gap. Fighting against ad-blocking extensions is a fight against windmills. Ad-blockers have the upper hand, and while advertising will evolve, and it will become less disturbing and annoying, it remains to see if the trust users lost in traditional display advertising can be regained.
Read more…
The time, effort and money invested in designing better user experiences, more beautiful branding, and innovative advertising creates stronger, successful companies. Designers can become founders by implementing the three key simple phases of ideation, validation and iteration. Yes, there are other factors to making this process successful. However, the path should start with designers. Regardless of space, time and budget, the future of design founderism can be better realized with disruptive educational practices and open source collaboration, which nurtures more innovative designers and, in turn, results in more innovative companies.
Read more…
There are many options for a designer to consider. Hopefully, after seeing Dr. Moore and Dr. Chen’s research applied to some modern examples, as well as some insights into what other businesses are doing, you will have enough juice to power your social proof. We can learn so much from the subject of reviews, especially now that experience design is emerging and becoming a force of its own. Through its ethos of bettering customer experiences, we can start to deliver experiences that make people smile. These happy users may then tell everyone else about those positive experiences. And when people talk about you or your products, listen carefully and manage those reviews to your advantage — from start to finish.
Read more…
Every web professional is different. Practices such as turning off email at key times during the day to avoid distractions, taking weekend and vacation time for himself and avoiding filling that time with more work, or attending to professional conferences to keep the passion for web design going, worked wonders for Jeremy Girard’s own productivity. Like many web professionals, his first instinct was to work longer hours – to come into the office early, stay late, and to give up some of his own weekend time. While this certainly helped him get more work done, he quickly realized it was not something he could sustain without eventually burning out.
Read more…
Validate your fundamental assumptions as early as possible, building a minimum viable product. If the minimum viable product does not work as it should, don’t blame it. Treat the cause, not the symptom. Do customer development before you start. Don’t aim to revolutionize something. Aim to make something better. Don’t start building before you have a clear understanding of your customers. In this article, Yaakov Karda will share a few insights, mistakes and lessons learned, so you know what to watch out for in your projects.
Read more…
Technologies should never hold you back, and this book is nothing short of a strategic guide on how to use them efficiently to build flexible, scalable responsive systems today. Dive deep into how to actually apply mobile first to a design workflow, learn about the multi-column layout and how you can use it today, move towards designing atoms and elements first, and learn how to establish style guides, and much more! The brand new Hardboiled Web Design by Andrew Clarke is a book you deserve to have on your desk.
Read more…
Because digital products and services play an increasingly important role in the day-to-day operations of normal businesses, it no longer makes strategic sense to outsource these activities wholesale. As a result, we’re seeing companies move away from the old way of engaging with agencies and towards something much more collaborative. Working as part of an integrated team helps to prevent projects from being thrown over the fence, breaking the three-to-five-year cycle of redesign and stagnation. However, finding and retaining digital talent is still a major problem, and only getting worse. Here are seven simple techniques that traditional companies can adopt to help them find the talent they need to thrive in today’s digital marketplace.
Read more…
