Frequently, when I discuss CSS3 with other developers, the issue of stubborn clients comes up. They tell me that even though they personally don’t think a website should look the same in all browsers and they’re eager to try all of these new techniques, their clients insist that their website should look the same, so the developers are stuck with the same Web development techniques that we used five to ten years ago. Their clients just don’t “get” graceful degradation.
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In this post, Rachel Andrew explains ways to minimize support requests and the time spent in dealing with them. Don’t underestimate the importance of support!
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In this article, David Martin shares how to introduce HTML5 and CSS3 to clients, so that they understand why developers and agencies are changing the way of doing things.
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Paul Boag shares his experience on how to deal with clients in the process of creating web projects. Read this article and avoid the endless revisions with your clients.
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I used to think the beginning of a website design project was the best part. Hopes are high. People are full of great ideas. Nobody is disappointed yet. But as I gained experience, I found that learning about a client’s brand, competitors and customers doesn’t always give clear direction about design goals.
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Sam Barnes shares some tips for maintaining project productivity and momentum when working with clients. Whether you are a freelancer or run a digital agency, learn to get the client management right from the beginning.
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Improve your customer relationships based on a list of principles and how you rank them. Uzi Shimlovici shares some methods so you can filter customers and work on projects aligned with your expectations.
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It’s nearly impossible to provide an accurate quote to a prospective web design client without first gathering information about what that particular client needs. Some designers do this in either a face-to-face meeting or over the phone, but more often, they have a questionnaire that prospective clients fill out. This is preferable for a couple of reasons, but the most important is probably that this document then becomes an integral part of the design process and is available to refer back to along the way.
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As designers who deal with clients, we all have to face one situation, no matter how difficult and uncomfortable, and that is guiding the client to accept that your design is perfect. Now, you already have the project, so this is not a matter of convincing them to pick you for the job. This is about getting them to see that your design satisfies their requirements and contains everything they want. We all have to take on this role of virtual tour guide and lead them through the project’s twists and turns, ensuring that the best interests of the client and website are served.
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If you want people to know you and consider you a valuable contact, then you must promote yourself. If you see your career as being surrounded by rainbows and unicorns, then may you be paid with singing flowers and pixie sparkles. If you look at your career as a business, then as with any business, you must promote it.
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