This article is a case study of how a UX audit affects a UI. It explains how a famous educational platform can be analyzed edX against Jakob Nielsen’s usability guidelines. To get started, Mark Lankmiller shares all of the criteria and metrics he used for his UX audit.
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In the dynamic and unpredictable environments in which we work, even the most carefully crafted solutions can have a short shelf life. When we accept that our work is impermanent and our problem-solving abilities are limited, our goal can shift from delivering full solutions to developing tools that empower our users to adaptively design for themselves.
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How do you organize your Google Drive assets? How do you name your Dropbox Paper documents? How do you deal with comments? Let’s get it right.
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In this article, Michael Rispoli explains how he evaluated the decision of whether or not to adopt a serverless database for client projects. This decision will focus on three lenses: the functional aspects of the technology, the developer experience, and the business ramifications of adoption.
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Trust is at the heart of a long-term strategy of any product. There are many ways to earn it, and even more ways to lose it. In this article, we’ll go through how you, as a product designer, can make sure your product nurtures and retains trust throughout every touchpoint. To do that, we’ll be borrowing some of the tricks marketers and product people have up their sleeves.
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Digital content (eBooks, stock media and courses) can easily be advertised and sold through online marketplaces. But your clients won’t make as much money that way and really can’t control how their products are marketed. By designing digital product pages for smartphone users who are in that early discovery and research phase, your clients can make more money off of their products. Today, Suzanne Scacca will look at how this is done.
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Customer needs should be one of the primary considerations when designing a website or landing page. The era of customer-centric landing pages has dawned. And if your job involves being concerned with metrics like conversion, engagement, and bounce-rates, this is a post that you may want to sit straight up for. In this article, Travis Jamison explains why customer-centricity is so important and how you can apply it to almost every business decision that you make.
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The first place Suzanne Scacca goes to whenever she’s curious about what more could be done to improve our users experiences is the Google Developers site or Think with Google to pull the latest consumer data. There’s a reason why Google dominates market share for things like search engines, web browsers, email clients and cloud storage services. It knows exactly what consumers want and it has designed simple, intuitive, and useful solutions for them. If there’s one company whose product features you should be mirroring, it’s Google.
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User research helps companies make higher quality software faster and more cost-effectively. However, there can sometimes be resistance to the up-front costs of running UX studies. In this article, Steve Bromley will equip you with some of the tools you will need to run the right kind of research study. This helps a research team run high quality, reliable studies that have a real impact on design and product decisions.
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We’ve all dealt with analysis paralysis before. Do I choose vanilla, strawberry or one of the 30 other flavors? And do I go with the cone or cup? When it comes to putting our visitors on the spot, giving them too many options hurts their decision-making ability along with how they feel about the experience as a whole. While you can’t do anything about how much “stuff” is on your site, you can design it in a way that makes it easier for your visitors to make a choice. Today, Suzanne Scacca will look at what it is about the psychology of choice that can be detrimental for conversions and what you can do to keep your PWA visitors from succumbing to it.
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