CategoryUser Research

June 12, 2018 — Thousands of companies worldwide are struggling each day to gain more market share and to win over new consumers. To succeed in the modern market, companies need to do more than produce an excellent product or provide reliable service: They need to turn their faithful users into advocates. In this article, Nick Babich will show you how, by discussing who are product advocates, actionable ways to turn your customers into brand advocates, and what to consider when creating a strategy for advocacy. Read more…

May 28, 2018 — UX researchers can learn a lot from hospital patients through empathetic interviews — but that alone is not enough. Instead, you need to pay particular attention to how your users’ clinical context influences their perceptions, trust, and the care they receive. If you are a UX researcher about to embark on a project with hospitalized patients and you want to avoid missing out on deep concerns and problems of users, then maybe this article can help you strengthen your awareness for particular challenges of clinical UX. Read more…

May 17, 2018 — Have you ever faced challenges when trying to sell Design Discovery to a potential client? As designers, it is important that we are equipped to be able to have conversations with senior stakeholders to be able to sell and justify the importance of the so-called “Design Discovery” within the design process. In this article, Kyle Cassidy takes a deep dive into the importance of research as part of the UX design process and the core purpose of Design Discovery. Read more…

May 4, 2018 — UX professionals are constantly pressured to reduce the time they need to conduct UX research. Find out which techniques and ideas can make the user research process more transparent and collaborative. In this article, Zoe Dimov will take a closer look at some challenges and propose a new approach known as ‘FAST UX’ in order to solve them. This is a powerful tool that you can use to speed up UX research and turn stakeholders into active champions of the process. Read more…

April 23, 2018 — Project goals, processes, and responsibilities should be clear to everyone on your team. Don’t focus on a unique design per se, unless that’s the main feature of your product, and collaborate with other designers whenever possible. When two people are thinking about the same problem, they will deliver better ideas. In this article, Boyan Kostov shares his story and lessons learned from redesigning a digital interior design shop. Read more…

April 20, 2018 — Data tells us that there are more mobile than desktop web visits. However, mobile conversion rates are still lagging behind those on desktop. As more mobile visitors flock to your website, every step leading to conversion needs to be optimized for convenience, speed and security. If your checkout is not adeptly designed to mobile users’ specific needs and expectations, you’re going to find that those conversion rates drop or shift back to desktop. In this article, Suzanne Scacca will dig into why your mobile visitors are willing to ditch their purchases altogether. Read more…

April 17, 2018 — What do data-driven personas look like, and how do you make one? Creating personas based on actual user data is a great way to build internal consensus, improve your product’s UX, and make your design team more effective. But it is a challenging project that takes time and dedication. In this article, Tim Noetzel will show you how to create and use data-driven personas to improve your design process. Read more…

April 3, 2018 — Finding people to participate in qualitative UX studies can be an elusive task. We tend to hear about studies and their findings, but we don’t hear how researchers recruit study participants. We need to access users and potential users in order to effectively conduct research. You’ll want to become familiar with each of these and adapt your approach based on your product, budget, and timeline. In this article, Victor Yocco will help you resolve this mystery. Read more…

February 9, 2018 — Designers tend to get lost in the details until they have everything mapped out. This is not recommended, as the design process is an iterative one. By establishing a high-level process to kick off the design phase of your projects you can work more efficiently to get a clear framework in place. Focus on establishing a clear design direction, and some clear user goals, before getting into the details. In this guide, Christopher Murphy will help you stay on track. Read more…

January 17, 2018 — User research should be a core part of every designer’s activity. There are a number of research methods that can help designers to both design new products and, as will often be the case, redesign existing products. In this article, Christopher Murphy will take a closer look at the importance of undertaking user research. Read more…