CategoryUser Research

January 26, 2023 — 57% of product professionals say that product research has a positive effect on customer satisfaction. 42% agree that it affects profitability. Imagine how much more successful your product would be if you did research continuously? Read more…

September 29, 2022 — Throughout the research and design processes, our unconscious biases are the greatest risk to delivering inclusive experiences. From who we include and exclude in our research to how we plan and conduct research, it’s crucial that we understand how our unacknowledged biases can perpetuate systems of exclusion. Read more…

July 4, 2022 — In this article, John Scott Bowie shares the story of 40 years of attempts to advance corporate UX maturity that — after numerous initiatives with marginal results — culminated in a breakthrough project that accelerated a company’s UX maturity from “Emergent” to “User-Driven” in less than a year. Read more…

January 12, 2022 — Accessibility must be a permanent program within organizations, much like security. In this article, Kate Kalcevich shares tips on which skills and questions to keep in mind when hiring for digital accessibility roles. Read more…

October 27, 2021 — Thanks to technology, eye-tracking has become more accessible to UX research as it allows researchers to get insights about users ’visual attention. This article explores the latest trends in the eye-tracking market and how the methodology can be included in the UX researcher’s toolbox. Read more…

August 19, 2021 — Through a simple step-by-step approach, you can build an ethical practice within your organization that will ensure you’re respecting the dignity and welfare of your research participants. Read more…

December 9, 2020 — Research is an essential part of creating good UX. In this article, Victor Yocco discusses areas of ethical consideration for UX practitioners when conducting UX research, and explores potential solutions to preventing research from venturing into unethical territory. Read more…

June 9, 2020 — Right questions don’t simply roll off the tongue, but it’s a handy skill everyone can train. The following pieces of advice will help you to formulate questions that foster reliable answers from your users and clients. Slava Shestopalov will talk about 12 kinds of questions explained with examples. The first part includes six frequent mistakes and how to fix them. The second part presents six ways to improve decent questions and take control of difficult situations. Read more…

May 29, 2020 — User research helps companies make higher quality software faster and more cost-effectively. However, there can sometimes be resistance to the up-front costs of running UX studies. In this article, Steve Bromley will equip you with some of the tools you will need to run the right kind of research study. This helps a research team run high quality, reliable studies that have a real impact on design and product decisions. Read more…

March 7, 2019 — If you haven’t already researched biometrics for your user testing projects, perhaps it’s something you’d like to check out as an addition to your current testing. Today, Susan Weinschenk brings you some new tools that are easy and inexpensive to use. Others may take more investment of your time and budget. Or you may want to bring in an outside firm that specializes in these tools. (Some suggestions for outside vendors are at the end of the article.) Read more…