CategoryUX

December 22, 2016 — Building a genuinely helpful and attractive chatbot is still a challenge from a UX standpoint. While chatbots can be a great tool for creating more personalized customer experience, conversational design still have certain limitations. There are clear cases when a conversation can help or hurt the UX. Before building a chatbot for your business, you should clearly define its purpose and the exact value it could bring to the user. Teach the bot to do one thing extremely good, such as delivering weather forecasts or introducing the company’s scope of service before experimenting further with more advanced features. Read more…

December 21, 2016 — Are you using progressive booting already? What about tree-shaking and code-splitting in React and Angular? Have you set up Brotli or Zopfli compression, OCSP stapling and HPACK compression? Also, how about resource hints, client hints and CSS containment — not to mention IPv6, HTTP/2 and service workers? A front-end performance checklist of things to keep in mind when optimizing for performance. Read more…

December 12, 2016 — In this article, Kyle Cassidy shares his thoughts and experiences on how lean thinking helped to instill efficiencies within his UX design process. For clients undertaking multiple projects, the lack of consistent wireframe deliverables was confusing and disorientating, with the client having to remember multiple URLs and logins while also learning how to navigate the various outputs. Many routine tasks were unnecessarily repeated across multiple projects. It was clear that they needed to establish some rules and guidelines to create a more cohesive approach. They needed to set a new direction, and now was the time to start. Read more…

December 7, 2016 — While an instant response from an app is the best, there are times when your app won’t be able to comply with the guidelines for speed. A slow response could be caused by a bad internet connection, or an operation itself can take a long time. For such cases, in order to minimize user tension, you must reassure users that the app is working on their request and that actual progress is being made. A wait-animation progress indicator is the most common form of providing a system status for users when something is happening or loading. It’s important to provide feedback to the user about what is happening with the app within a reasonable amount of time. Read more…

November 24, 2016 — Is chatting actually good for bots? Early user reviews of chatbots suggest not. How “chatty” your chatbot should be will depend on your users’ mental models of chatbots and the goals and needs your chatbot fulfills for them. Problems occur when designers do not decide up front who their audience is, how the chatbot fits into their business or brand strategy, what domains the chatbot will and will not cover, and what a successful experience should look like. Gizmodo writer Darren Orf describes Facebook’s chatbot user experiences as “frustrating and useless” and compares using them to “trying to talk politics with a toddler.” His criticisms are not unfair. Read more…

November 22, 2016 — In order to improve your workflow, in this article Edric Lapniramai provides a checklist to refer throughout the UX designer’s wireframing process. Divided in three sections — decisions to consider before wireframing, detailing the design elements, and annotations —, this guideline can help you perfect your wireframes and be practical with your time. Read more…

November 17, 2016 — Front-end fatigue is very real.  Technology is evolving so rapidly, that it can be overwhelming. The worst thing you can do is reach the edge and become fully burnt out because once you are, it’s very hard to regain that passion you had for what you do and why you started doing it in the first place. In this article, David Berner shares advice on how to avoid fatigue and stop your head from exploding. Once you’re fully burnt out, it’s very hard to regain that passion you had for what you do and why you started doing it in the first place. Read more…

November 16, 2016 — Adobe Experience Design CC (Beta), has introduced the Repeat Grid feature to address the tedious aspect of a designer’s workflow. In this article, Elaine Chao will dig deep to uncover the true power of this time-saving feature. She’ll create and adjust a Repeat Grid, add content to it, and wire it up in Adobe XD’s simple and powerful Prototype Mode. If you’d like to follow along, you can download and test Adobe XD for free. Read more…

November 15, 2016 — After being surprised to see how little the topic of optimistic UI design is addressed in the community, Denys Mishunov brings you this article, where you will find out what concepts it is based on, and he will look at some examples as well as review its psychological background. After that, Denys will review the concerns and main points regarding how to maintain control over this UX technique. Read more…

November 14, 2016 — Depending on your browser, you may not be able to see all emoji featured in this article (especially the Tifinagh characters). Also, different platforms vary in how they display emoji as well. That’s why, in this article, Rob Reed always provides textual alternatives. Don’t let it discourage you from reading though! Read more…