Users don’t automatically or simultaneously accept even the best ideas and most useful technologies. Acceptance and adoption happens in stages, and in order to stick, it has to happen the right way. In this two-part series of articles, Victor Yocco will explore the application of the diffusion of innovations to digital design and will provide examples of how design teams can account for these principles. In this part, he will give a basic overview of the theory and then discuss two main components of the theory: the different types of adopters, and the key steps in the process of adoption.
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As developers and designers it’s our job to make the web welcoming, not overwhelming. The HTML5 Page Visibility API is used effectively in recent projects by Active Theory, such as their work for Under Armor and A Spacecraft For All: click to another tab and you’ll find that the multimedia presentation pauses and the music fades away. This behavior typifies what I like to call the “polite web”: sites that are considerate of users’ attention, bandwidth and abilities.
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Interface designers can emulate real-life physics and movement on a digital screen. This type of motion is becoming more common, which is why it’s becoming easier for people to understand computers. We’re not getting better, the interfaces are! In this article, Drew Thomas will cover a little bit of the history of motion on the web, why that’s important, and what the future of motion on the web will look like. (Hint: motion is really important for usability, and it’s changing everything.) Then he’ll explain the CSS behind motion and how to use motion well.
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Storytelling is not just a tool to engage users. It is also a powerful way to teach organizations more about their customers. Most organizations are reasonably good at gathering data on their users. But data often fails to communicate the frustrations and experiences of customers. A story can do that, and one of the best storytelling tools in business is the customer journey map. Think of the customer journey map as a poster pinned to the office wall. At a glance, people should be able to see the key touchpoints that a user passes through. It should remind them that the customer’s needs must always be at the forefront of their thinking.
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During the initial design process for your product, answers will come from brainstorming on the product and from execution at the highest level, with all necessary stakeholders (along with their egos). In this article, Chris Bank explains why defining your product matters and how to prepare and conduct creative exercises for kickoff meetings during the initial phase of product development.
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Translation isn’t everything. Of course, for the user it’s all about the content: Is the content relevant and understandable and in line with the user’s cultural context? If you’ve decided to localize your website, then you are thinking seriously about expanding into other markets. This is great for a business of any size. Still, keep in mind that localization is not as simple as straight translation. There are many parts of the equation to consider. If you forget one part, the rest won’t add up.
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In this article, Matt Reamer will introduce you to the human-centered design process. He’ll tell a personal story in which he built a challenged family member a device to help them communicate more efficient and effortlessly and he’ll share lessons he learned from the failures and successes along the way. He hopes that this will inspire or at least get you thinking about how you can push your skills to help the people around you, as well as shed some light on some basic principles of user experience design that are too often overlooked.
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In this article, Alon Even will go over the importance of using visual mobile analytics to measure the user experience from day one, as well as provide examples and other insights, so that you can optimize your onboarding experience and increase your app’s retention rate. He will provide you with knowledge that you can apply to your own mobile app exploits, whether you are a developer or a mobile app publisher. While there is no magic bullet for creating a perfect onboarding experience, remaining focused and committed to monitoring your onboarding experience will get you further than any other strategy.
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The way you frame communication, or how you say something, could be extremely effective at persuading people to start using your product. In this article, Victor Yocco will cover how to effectively frame a message, and how to test it before implementation. Design teams need to give deeper thought to how they are conveying their message, not just what they are saying. Outlined above is a process for creating and testing a message, which will help you communicate clearly and effectively with users. Your messages will resonate with them.
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For many of us, the idea of doing formal user testing, is a formidable challenge. There are many reasons why: you don’t have enough lead time; you can’t find enough participants, or the right type of participant; you can’t convince your boss to spend the money. User testing is the best way to improve your designs. If you rely on anecdotal data, or your own experience, you can’t design a great solution to your user’s problems. User testing is vital. But how do you make the case for it and actually do it?
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