User experience design for the Web (and its siblings, interaction design, UI design, et al) has traditionally been a deliverables-based practice. Wireframes, site maps, flow diagrams, content inventories, taxonomies, mockups and the ever-sacred specifications document (aka “The Spec”) helped define the practice in its infancy. These deliverables crystallized the value that the UX discipline brought to an organization.
Over time, though, this deliverables-heavy process has put UX designers in the deliverables business — measured and compensated for the depth and breadth of their deliverables instead of the quality and success of the experiences they design. Designers have become documentation subject matter experts, known for the quality of the documents they create instead of the end-state experiences being designed and developed.
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Start-up organizations provide an extraordinary example of chaos organized into manageable chunks. Perhaps more than anyone else, the individuals who comprise a start-up team are required to understand their team’s goals across a variety of disciplines — research, marketing, design, development, architecture, etc. — as well as their own responsibility to move the company’s overarching objective forward. Entrepreneurs must choose the direction, designers must think through the options, and developers must cull a functional product or service, all while giving feedback to and receiving it from their colleagues.
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Where do good ideas come from? It’s a question that matters a great deal to designers, yet seems to be curiously discounted in the common perception of graphic design. Any time I talk with, say, an uncle at Thanksgiving about my work, I’m reminded that, in most people’s minds, the job of being a designer is mainly a matter of learning a set of computer applications — programs which, when properly operated, presumably do the work of generating ideas on their own.
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Good web design is a balance between UX (creating personas, testing usability, and improving the user experience) and focus on business (its objectives and good calls to action).
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How do you make decisions? If you’re like most people, you’ll probably answer that you pride yourself on weighing the pros and cons of a situation carefully and then make a decision based on logic. You know that other people have weak personalities and are easily swayed by their emotions, but this rarely happens to you. You’ve just experienced the fundamental attribution error — the tendency to believe that other people’s behaviour is due to their personality (“Josh is late because he’s a disorganised person”) whereas our behaviour is due to external circumstances (“I’m late because the directions were useless”).
Cognitive biases like these play a significant role in the way we make decisions so it’s not surprising that people are now examining these biases to see how to exploit them in the design of web sites. I’m going to use the term ‘persuasion architects’ to describe designers who knowingly use these techniques to influence the behaviour of users. (Many skilled designers already use some of these psychological techniques intuitively — but they wouldn’t be able to articulate why they have made a particular design choice. The difference between these designers and persuasion architects is that persuasion architects use these techniques intentionally).
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“Form follows function” is a widely accepted — albeit controversial — principle that most designers in a variety of disciplines have adopted since its inception at the turn of the 20th century. On the web, we commonly refer to function as usability which is the ease of use and navigation of a website in order to achieve user’s goals.
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We invest time, money and effort into understanding our audience, and the movement toward a more socially networked Web has made us realize the power that visitors have over how our designs are engineered; and we try to meet their ever-growing needs. Community is integral to the evolution and functioning of a website, and visitors and website owners have become dependent on each other. This reflects a change in the industry: the user has turned into an anonymous designer
This article will explore the influential figure ‘user’ and uncover the power of your community. Whether you boast social applications, interactivity or a stream of regular visitors, your audience might be a powerful untapped resource at your fingertips. You, the website owner, have the power to make decisions and override them (for better or worse), but the user deserves to be recognized as more than a statistic.
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As Web technology improves, users expect Web-based widgets to be useful, content to be relevant and interfaces to be snappy. They want to feel confident navigating a website and using its functionality. They crave being able to get things done with little friction and on demand. And demand they do.
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Websites and Web applications have become progressively more complex as our industry’s technologies and methodologies advance. What used to be a one-way static medium has evolved into a very rich and interactive experience. * (Links checked and repaired on April 2021).*
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Lately, Apple Keynote has been gaining popularity among designers as a wireframing and prototyping tool. Features like multiple slide masters, styles, grouping, animation and hyperlinks make it ideal for crafting interactive prototypes and UI narratives. Today’s freebie, Keynotopia, is a free set of interface elements for Keynote that makes it possible for anyone to create these prototypes in minutes.
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